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COMPANY POLICIES & TERMS OF SERVICE
Please note that by placing an order with 911Supplies.com you are acknowledging
that you have read and agree to be bound by our policies as set forth
below.
SHIPPING INFO:
Orders within the United States will be shipped via UPS Ground (Preferred),
UPS 2Day, or UPS Next Day. Please note that all orders require at least
3-4 business days for processing and packaging if in stock. Some items may need
to be backordered, which could require up to 1-2 weeks for processing
and packaging (See the Inventory & Backorders section below).
Be aware that shipping charges quoted are not exact. Some orders
(i.e. bulky, heavier products like food and water) may be modified
after your order confirmation to reflect a decrease or increase in
charges for actual shipping and handling fees assessed during the processing
the order. You agree to be responsible for the additional shipping
and handling fees as calculated by us after receipt of you order(s)
for extra large, bulky, and heavy orders as well as orders that require
additional packaging time and material. You will be promptly notified
of any additional charges as they become available.
Depending on the item(s) amount and or the value or nature of the
items sent, some orders will be sent with: signature required or adult
signature required and will not be left at shipping address. You agree
to be present for delivery of your order or reshipping, handling and
or restocking fees will be charged.
Shipping via UPS Ground (within the U.S.):
A flat shipping charge of $10.00 will be applied to all orders up to
$100.00
| Amount of Order: |
Cost |
| $0 - $100.00 |
$10.00 |
| $100.01 - $150.00 |
$15.00 |
| $150.01 - $200.00 |
$20.00 |
| $200.01 - $250.00 |
$25.00 |
| $250.01 - $300.00 |
$30.00 |
| $300.01 - $350.00 |
$35.00 |
| $350.01 - $400.00 |
$40.00 |
| $400.01 - $450.00 |
$45.00 |
| $450.01 - $500.00 |
$50.00 |
| $550.01 + |
$55.00 |
** Please note that some orders may require an additional shipping charge
(see above).
UPS 2Day Service Option
A flat fee of $35.00 will be applied to the above shipping price for
2-Day Service orders that require 2-day delivery (2-day service is
not guaranteed). This is option is only available on items that are
currently in stock. Please note that the 2Day Service Option may still
require the 3-4 business days for processing and packaging.
UPS Next Day Service Option
A flat fee of $45.00 will be applied to the above shipping price for
express orders that require next day delivery (next day service is
not guaranteed). This is option is only available on items that are
currently in stock. Please note that the Express Service Option may
still require the 3-4 business days for processing and packaging.
Outside the United States
Please contact a representative at 911Supplies at
info@911Supplies.com for more information regarding options and
pricing for delivery outside the United States.
NOTE: IF YOU HAVE QUESTIONS OR SPECIFIC REQUESTS REGARDING DELIVERY
OPTIONS, TIMING, AND PRICING EITHER INCLUDE YOUR QUESTION/REQUEST IN
THE "COMMENTS" SECTION OF THE ORDER FORM OR CONTACT A SALES
REPRESENTATIVE AT INFO@911SUPPLIES.COM.
RETURN POLICY
If you are not satisfied with your order, you may return it to us
for a refund, exchange, or replacement when you notify us within 7
days of delivery. Refund amount does not include shipping and handling
charges. For a refund of purchase price, items must be unopened, in
new condition, and returned in original shipping containers. Before
returning any items, please contact us via email at info@911supplies.com
to receive your Return Authorization Number. We must receive products
that are eligible for return within 10 business days of issuance of
a Return Authorization Number. Products that are accepted for return
that our staff determine are not defective or restockable or are returned
after our policy expires, will be charged a 35% per item restocking
fee.
911Supplies will refund standard shipping charges when due to defect
in merchandise (Expedited shipping costs are not refundable). Returns
must be complete with parts, accessories, manuals, etc. Products with
defects caused by misuse, abuse, accidents, modifications, negligence,
failure to read and adhere to operating instructions, repairs or attempts
at repairs, lack of proper routine maintenance and other causes beyond
the control of 911Supplies are not covered in this policy. Batteries
and / or damage caused by faulty or leaking batteries are the responsibility
of the purchaser.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER ISSUED PRIOR TO
SENDING BACK OR OUR SHIPPING DEPARTMENT CANNOT ACCEPT THE PACKAGE.
Carefully repack the item(s) with all instructions and documentation
in it's original packaging, be sure to write your return authorization
on the outside of the package and mail it back, prepaid, UPS or insured
US Mail. We will refund shipping costs on items that we determine to
be defective.
**NOTICE** Products returned in bubble or padded envelopes are subject
to damage and restocking fee.
ORDER CONIRMATION & STATUS
After every order a 911Supplies confirmation email will be sent to
you confirming that the order has been placed. This email will provide
information to help you confirm the status of your order. Please contact
us at info@911supplies.com
if at any time you have questions about your order.
INVENTORY & BACKORDERS
At 911Supplies.com we strive for 100% of the items we sell to be in
stock. Items that are in stock will be shipped approximately 3-4 business days
after order placement. However, some items can be extremely difficult
to keep available and are considered a back order. Most back orders
are shipped in about 1-2 weeks. Backordered items will be shipped as
soon as we receive them in stock. You will be notified after placing
your order if an item is being backordered.
SALES TAX
California Residents will be charged 8.25% sales tax. No sales tax
will be charged to purchases made out of California.
MINIMUM ORDER REQUIREMENT
Due to volume of orders processed by our fulfillment house, we will
require a minimum purchase of $30.00 to consummate any sale on our
website. Thank you for your consideration. Should you have any questions
regarding the above please contact us at
info@911Supplies.com.
CONTACT INFO:
911Supplies.com
11693 San Vicente Blvd. #109
Los Angeles, CA 90049
Fax: (805) 725-4258
Email: sales@911Supplies.com
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